(A) Standard Shipping Rates:
(1) Internet and Transfer Buying Orders: For delivery within West Malaysia, all UnFranchise Owners will pay a shipping fee of RM18.87 for shipped orders with a product cost of less than RM300, and there will be no shipping fee for orders RM300 and over. For delivery to Sarawak & Sabah, all UnFranchise Owners will pay a shipping fee of RM37.74 for shipped orders with a product cost of less than RM300 and a shipping fee of RM18.87 for shipped orders with a product cost of RM300 and over. There is no shipping fee for pickup orders. Exceptions to this section may apply, including but not limited to, shipping or handling fees related to other items such as event tickets purchases, promotional, marketing materials or samples, which are not included in this rule and may be charged separately.
(2) Delivery is not available to PO Box address.
(B) Carrier: Product and literature orders are sent through a company-contracted transport carrier.
(C) Payment: All delivery charges must accompany the order.
(D) Change of services: All delivery charges must accompany the order.
(1) No shipping fee refund will be given should UnFranchise™ Owners decide to change from delivery to pick up.
(2) Shipping fee may incur should UnFranchise Owners decide to change from pick up to delivery
(3) Shipping fee may incur should UnFranchise Owners decide to change the delivery address or redirect shipment after the order is taken out from the warehouse for delivery.
When an online order is received, the invoice/packing slip is generated the next business day. Orders shipped from Market Malaysia are normally delivered within three to five business days depending on the delivery location. Delivery to East Malaysia is normally five to seven business days depending on the situation and delivery location.
The following usually causes inquiries regarding late orders:
• Insufficient payment or credit available to cover order or delivery charges
• Mistakes on order in placement, ID number or order was illegible (for fax order only when online order is unavailable)
• Invalid or incomplete addresses (UnFranchise Owners should always ensure that Market Malaysia has a current address on file)
Currently, Market Malaysia ships packages via a company-contracted transport carrier. It is extremely important that all UnFranchise Owners have a valid shipping address on file with Market Malaysia to ensure that packages are sent to a deliverable address. Orders returned to Market Malaysia due to an incorrect or incomplete address, will be assessed a fee upon reshipment to the correct address. The fees will be based upon Standard Shipping Rates; see Section 1A for the rate schedule.
UnFranchise Owners must notify Market Malaysia within 15 days from the shipment received date to report any shipping problems, including but not limited to late or lost orders, continued back-ordered products still not received, short shipments, damaged items or wrong product received. If UnFranchise Owners experience any shipping discrepancy, they should contact the UnFranchise Services with the following information readily available: UnFranchise identification number, name, dates of order, shipping address, product order number and method of delivery (shipper/carrier). UnFranchise Owners who fail to notify Market Malaysia of any shipping problem within 15 days of the ship date waive any claim for correcting the problem. Due to the fact that any shipping errors will require research by the Market Malaysia staff, we strongly urge you to call customer service to resolve these issues, as you will not be able to resolve them at the corporate office.
(A) Short Shipments: A short shipment is defined as not receiving all individual items and/or packages that were ordered. Items still on back order or items removed from an order before it is processed by Market Malaysia (because of problems with payment, being discontinued, etc.) are not considered short-shipped.
(1) Individual Items: All orders that are filled and processed at Market Malaysia are checked with great care. To minimize any shipping discrepancy, Market Malaysia adopts a double verification method. Please carefully recheck your order before calling UnFranchise Services.
(2) Packages: Carefully count the number of packages delivered. Never sign a delivery receipt for more packages than have been delivered. When transport carriers sign for a shipment at Market Malaysia, they sign for a given number of pieces of freight and acknowledge this fact. Market Malaysia's control over the shipment ends at that time and the carrier assumes the responsibility.
(B) Damages: As you receive your package(s), please check for damage to the outer packaging before signing for them. Never refuse a damaged shipment. The delivery person should note any damages, such as the package being crushed, resealed or opened, on the delivery record. Great care is exercised by Market Malaysia in packaging, handling and shipping product. Still, unavoidable accidents or careless handling by others will sometimes occur. Be assured that the product was in good condition when it left our warehouse. In the event UnFranchise™ Owners do receive damaged product, they may be required, at the sole discretion of Market Malaysia, to return the damaged product to Market Malaysia at the company's cost before Market Malaysia will reship the product. All packages must be opened and inspected upon receipt. Any damage to the product(s) must be reported to Market Malaysia as soon as possible within 15 calendar days from the date you received your parcel.
(1) Always inspect shipments before signing for them. Call any damages to the attention of the delivery person, request that damages be noted and sign for the shipment. Set the damaged merchandise aside and notify you UnFranchise Services representative at Market Malaysia. Market Malaysia will file the claim with the carrier after receiving proper documentation from the UnFranchise Owner.
(2) If damages are found later, notify you UnFranchise Services representative at Market Malaysia. Do not ship damaged products back to Market Malaysia. After Market Malaysia receives the necessary paperwork, the company will immediately replace the product and then wait for reimbursement from the carrier.
(C) Wrong Product: Wrong product is defined as product shipped by mistake in lieu of product that should have been shipped. All orders that are filled and processed at Market Malaysia are checked with great care. To minimize any shipping discrepancy, Market Malaysia adopts a double verification method. In the rare event UnFranchise Owners do receive the wrong product, they may be required, at the sole discretion of Market Malaysia, to return the wrong product to Market Malaysia at the company's cost before Market Malaysia will ship the correct product.
(D) Extra Product: Extra product is different from wrong product, in that the UnFranchise Owner receives it in addition to the products that were ordered. In the rare event that UnFranchise Owners receive extra product or an extra package, they should contact UnFranchise Services. UnFranchise Owners who receive extra product will be required to return the product to Market Malaysia at the company's cost.
(E) Issued Return Authorizations: In the cases of wrong product, damaged product or extra product received, once Market Malaysia has issued a Return Authorization Number (RA No.) to return the product to the corporate office, the product must be returned to Market Malaysia within 60 days of the issuance of the RA Number. If the product is not returned to Market Malaysia within 60 days of the issuance of the RA Number, Market Malaysia reserves the right to debit the UnFranchise Owner’s Market Malaysia account the UnFranchise cost of the product, but only in the event that the UnFranchise Owner has received and failed to return product for which he/she has not paid. If Market Malaysia debits the UnFranchise Owner’s Market Malaysia account for the unreturned product, any Business Volume for the product will be assigned to the UnFranchise Owner’s personal BDC-001 for the date the Market Malaysia account is debited.