The Preferred Customer (PC) Program has been developed and initiated by Market Malaysia as the foundational element in which to engage the one-to-one marketing concept. For Preferred Customer support, contact Preferred Customer Program Support via email at mycustomersupport@marketmalaysia.my. The following are policies and procedures on how to enroll and maintain Preferred Customers.
There is no cost to register a Preferred Customer. Choose one of the following ways to register your Preferred Customers:
Manually register your new Preferred Customer through your UnFranchise.com account in the Preferred Customer area along with the BV assignment of your Preferred Customer. The UnFranchiseTM Owner is to contact the new Preferred Customer with his/her Preferred Customer number and welcome him/her to the Preferred Customer Program.
A prospective Preferred Customer may register online to become a Preferred Customer via an UnFranchise Owner’s website. Once the registration is completed and submitted, a Preferred Customer number is immediately assigned to the online applicant, and he/she is welcomed to the Preferred Customer program and may begin shopping immediately. The UnFranchise Owner will receive an email notice that he/she has a new Preferred Customer. The UnFranchise Owner should send an introductory email welcoming the Preferred Customer.
BV placement is the UnFranchise Owner’s nine-digit ID plus the extension. UnFranchise Owners may only assign BV either to one of their own personal BDCs or to an original BDC of a personally sponsored UnFranchise Owner who is currently on UnFranchise AutoShip.
Preferred Customers are lifetime members, as long as they make a minimum of one purchase within 365 days. There is no renewal of a Preferred Customer.
There is no cost for signing up a Preferred Customer.
Changes of name, address, BV assignment, and profile information can be made online through your UnFranchise.com account in the Preferred Customer Area.
In the event a Preferred Customer is assigned multiple ID numbers by accident, any Preferred Customer ID numbers other than the original ID number should be deleted online.
Preferred Customer subscriptions cannot be transferred from one Preferred Customer to another.
Two convenient ways for a Preferred Customer to place orders:
Order directly from the Market Malaysia UnFranchise Owner’s MY.SHOP.COM site.
Order directly from the Market Malaysia Independent UnFranchise Owner.
When a Preferred Customer places an order online through the UnFranchise Owner’s website, the UnFranchise Owner will receive 100 percent of the gross retail profit (less the shipping/handling fees, administrative fees, taxes where applicable, any applicable coupons, and a fee equal to three percent of the sale price) as a Credit on Account at Market Malaysia. The order will be automatically filled and shipped by Market Malaysia. BV will be placed according to the UnFranchise Owner’s Auto BV Placement settings.
If an existing Preferred Customer visits an UnFranchise Owner’s website through Market Malaysia’s paid advertising campaigns on sites including, but not limited to, Google, Bing, Facebook, and/or YouTube, 15% of the retail profit will be deducted on that specific order to help offset the overall advertising expenses.
Preferred Customer orders placed online through the UnFranchise Owner’s website before 5:00 p.m. on Friday will be processed on that Friday for BV placement and retail profit. Any Preferred Customer orders placed after 5:00 p.m. on Friday will be processed the following Monday for BV placement and retail profit. Because the Preferred Customer is the paying ID of these orders, UFMS rules do not apply.
When a Preferred Customer orders directly from the UnFranchise Owner’s MY.SHOP.COM site, the UnFranchise Owner receives payment directly from the Preferred Customer the UnFranchise Owner is to record this type of sale online through his/her UnFranchise.com account with Sales Receipt Entry. This maintains the Preferred Customer’s purchase history.
Preferred Customers may elect to pick up orders at the Market Malaysia Office after submitting orders.
All Preferred Customer orders shipped from Market Malaysia will be shipped via company-contracted transport carrier.
The UnFranchise™ Services Department will assist you in any problems or questions you may encounter with your Preferred Customer’s order.
Most wellness and nutritional programs work best when they are followed without interruption. With the AutoShip program, your Preferred Customer(s) will never run out of his/her favorite Market Malaysia products again! When the allotted time for his/her current supply has elapsed, Market Malaysia will automatically send a new shipment of the products selected for AutoShip and bill your Preferred Customer’s credit card.
Note: The PC AutoShip Program may not be used as an alternative to UnFranchise AutoShip (for UnFranchise Owners).
Preferred Customer AutoShip is to be paid by credit/debit card only — using the Preferred Customer’s MasterCard or VISA.
Preferred Customer AutoShip can be set up by the Preferred Customer at the website or by the UnFranchise Owner on UnFranchise.com. All administration, modification, and/or cancellation of an AutoShip must be done where it was set up (AutoShip set up on a website cannot be modified or canceled on an UnFranchise.com and vice versa).
Designate which day the AutoShip to be processed. Orders are processed on the selected date. Please designate the Ship to Frequency: every 30, 60, 90 or 120 days.
Preferred Customers will be charged suggested retail price unless price is overridden by UnFranchise Owner (price adjustment). The UnFranchise Owner will receive alert notifications on a Preferred Customer new set up of a Preferred Customer AutoShip and/or cancellation of a Preferred Customer AutoShip.
After two credit card declines, the Preferred Customer AutoShip will be cancelled without notification.
At the time of shipping a Preferred Customer AutoShip order, BV is placed according to your PC BV Placement settings (or if that is left blank then by your Auto BV Placement settings) and retail profit is posted to the UnFranchise Owner’s Market Malaysia Credit on Account.
Returns on AutoShip Orders
If for any reason the Preferred Customer is not entirely pleased, simply return the item(s) within 30 days of receipt for an exchange (if available) or a full refund of the purchase price. Only products that are currently marketable and in a resalable condition can be returned.
Contact the Preferred Customer service 03 2289 3388 at Market Malaysia or at mycustomersupport@marketmalaysia.my. Please refer to the Market Malaysia Terms of Use for additional terms and conditions.
Only registered Preferred Customers who have been credited with a purchase (minimum of ONE) within the previous 365 days shall remain in the active database. This purchase can be from any source that generates BV or IBV from that purchase. All purchases from MY.SHOP.COM sites, an Independent UnFranchise Owner’s physical inventory, etc. will count, provided the purchase has been documented (displays) in the respective Preferred Customer’s Order History. All registered Preferred Customers who have NOT been credited with at least ONE purchase within the previous 365 days will be deleted from the active database.
Only active registered Preferred Customers will be available to credit purchases to their order history.
Only active Preferred Customers will be available in all of your applicable dropdown lists.
Only active Preferred Customers will be available for use in meeting Quarterly Sales Report documentation (Form 1000).
To re-activate a Preferred Customer, they will have to be re-registered as if entering the program as a brand-new Preferred Customer. All past data, such as Profile Information, Order History, etc. will not be re-activated.
This measure will keep our database clean and efficient, ensuring that only usable data is being maintained.
Regular Orders: Preferred Customers can pick up their orders at the Market Malaysia Distribution Centre once the submitted orders are processed on our system. NO orders will be processed unless paid for at the time the order is submitted.
If for any reason the Preferred Customer is not entirely pleased, within 30 days from the date of purchase of the products, simply return the item(s) of receipt for an exchange (if available) or a full refund of the purchase price of the product minus shipping/handling fees, if applicable. Only products that are currently marketable and in a resalable condition can be returned.
*At the discretion of the Market Malaysia Office.
Preferred Customers earn Cashback for purchasing exclusive Market Malaysia products and products from Market Malaysia’s Partner Stores that display the Market Malaysia Cashback logo.
How Market Malaysia Cashback works for the Preferred Customer:
A Preferred Customer purchases products through the Independent UnFranchise Owner’s website.
Market Malaysia Cashback accrues based on the amount of Cashback designated for the purchased products.
Preferred Customers can redeem their accrued Cashback for cash once they have accumulated at least RM40.00 in Cashback, or they can redeem their Cashback for exclusive Market Malaysia products at any time. Other options may also be available.
NOTE: Preferred Customers will not earn Cashback on purchases where (a) the Preferred Customer’s browser is not configured to accept cookies; (b) the Preferred Customer is not logged in as a Preferred Customer; (c) the order is later canceled or the goods or services are later returned; (d) the Partner Store does not report the purchase to Market Malaysia; (e) the Preferred Customer conducts "sham" transactions or otherwise colludes with merchants, makes any misrepresentation in connection with the Preferred Customer’s participation in Cashback, maintains multiple accounts, or does not otherwise comply with Market Malaysia’s policies; (f) a particular Partner Store changes or discontinues its affiliate relationship with Market Malaysia; or (g) a Partner Store decides to withhold payment to Market Malaysia for any reason, including, but not limited to, use of coupon codes.
How the Cashback program works for the UnFranchise™ Owner:
Purchase price is defined as the price the customer paid for the goods/services.
When a Preferred Customer purchases a Market Malaysia-branded product that qualifies for Cashback, 2 percent of the product purchase price (or a higher amount, in limited circumstances, if notified by Market Malaysia of a special promotion or increased Cashback offer) will be deducted from the UnFranchise Owner’s retail profit for that product
When a Preferred Customer makes a Partner Store purchase that qualifies for Cashback, 2% of that Partner Stores’ commission (based on the purchase price), (or a higher amount, in limited circumstances, if notified by Market Malaysia of a special promotion or increased Cashback offer) in value will be deducted from the UnFranchise Owner’s total IBV for that product.
Note: To know if a Partner Store and its products are eligible for Cashback, please see your SHOP Partners’ page on your website and view their description for more details.
Refunds:
If Cashback is awarded for the sale of a BV product that has been returned, the amount available in the purchasing Preferred Customer’s Cashback account will be adjusted to deduct the Cashback awarded for the BV product. If the Cashback balance is insufficient for such deduction, the amount will be deducted from the product refund.
If Cashback is awarded for the sale of a Partner Store product that has been returned, the amount available in the purchasing Preferred Customer’s Cashback account will be adjusted to deduct the Cashback awarded for the Partner Store product. If the Cashback balance is insufficient for such deduction, the UnFranchise Owner will be responsible for clearing up the deficiency.